Deploying Remote Working Practices:

Cisco WebEx

Bring everyone together, face-to-face, with video conferencing and screen sharing on any device.

Rapid deployment & adoption.

Be prepared. Communicate effectively. Our partners at Cisco have developed resources for the rapid deployment of remote access and remote work for your organization. This includes a technical readiness checklist and deployment guidance, IT service desk preparation and a change management and adoption plan with Cisco's prepped communication assets.

Network readiness.

With more users connecting remotely, administrators should consider their users’ collaboration traffic as part of the remote network planning. Cisco has prepared an article regarding network requirements on Webex network traffic and the minimum bandwidth requirements to plan for traffic volume. For those looking to limit or manage VPN traffic during this time, some optimizations that you could consider include the following:

  1. While video is a valuable part of remote collaboration, limiting video use to only presenters or key users is a way you can lower the network bandwidth used by the client.
  2. Users can be encouraged to disconnect from their VPN to join meetings if traffic over VPN is a concern, especially for large events.
  3. Administrators may wish to configure their desktop VPN client to direct Webex traffic to the internet rather than across the VPN tunnel.
  4. Administrators who wish to process Webex traffic through their VPN tunnels should plan for the user bandwidth and ensure all appropriate ports and protocols are opened.

Administration and Configuration.

For enterprise customers, linking your Webex site and users to the Cisco WebEx control hub and managing them in the Control hub is the best way to administer your site, and mass-deploy the Webex client.

Audio management.

Configuring in-meeting audio options gives you control over how users join meeting audio.

Webex Meetings supports “call my computer," allowing users to join from their desktop over the network, using VOIP.

In non-ideal network conditions, users can connect using the phone numbers associated with their meeting. For sites enabled with global call-in, multiple numbers around the globe can be used to join a Webex Meeting. While Webex is planning for high volumes of audio traffic on our infrastructure, large volumes of people in remote areas may increase volume on local telco provider networks.

While Webex is planning for high volumes of audio traffic on our infrastructure, large volumes of people in remote areas may increase volume on local telco provider networks. Cisco has made provisions with multiple carriers to plan for this type of incident outside of the Webex architecture.

Video and device management.

In some instances, Administrators may wish to set up users with video devices in their home or alternate offices. We recommend cloud registering those devices to allow them to operate from a user’s home internet connection while being remotely managed through the Webex Control Hub. Doing so also simplifies user onboarding and provides you real time analytics and diagnostics.

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